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#Respondus lockdown browser webcam download update
#Respondus lockdown browser webcam download software
#Respondus lockdown browser webcam download code
#Respondus lockdown browser webcam download download

For Canvas users, this may be due to you not letting each page fully load before clicking on the "Take Quiz" button.

Error: Course (OK), Exam (UNKNOWN) The above error indicates that the exam's LockDown Browser settings could not be detected.

#Respondus lockdown browser webcam download software

Webcam Blocked If you see an image of camera with an arrow through it during your pre-exam webcam check, it is because of a privacy setting that is enabled in your camera's software utility.

This, too, may be caused by anti-virus software. It's also possible that you aren't seeing the below message, but rather are experience a freeze/hang on one of the steps.

Mac: Webcam Not Detected If your webcam is not detected at some point during the pre-exam webcam check, and you see the below message, it is likely caused by 3rd party anti-virus software that is installed on your computer.You must close SSInvitationAgent in a Mac The "SSInvitationAgent" is actually a component of other applications such as Apple Messages that also offers a screen sharing option, which is separate from the Mac->System Preferences->Sharing indicated in a warning when starting LockDown Browser 2.0 for Mac.Please try again later" this typically indicates that security settings or another application is blocking access to the Respondus servers that LockDown Browser uses at startup

#Respondus lockdown browser webcam download update

Error Message: "Update server is not supplying information, or the connection to update server is blocked." When the warning appears, "Update server is not supplying information, or the connection to update server is blocked.

#Respondus lockdown browser webcam download download

The security program would block the download or corrupt the LockDown Browser installer. Security software or an "anti-malware" program with very high settings might falsely detect LockDown Browsers as malware such as a virus, Trojan or parasite.

LockDown Browser appears as malware or a virus This is a potential problem when installing Respondus Lockdown Browser.

If a freeze has occurred, and you're unable to exit, please reference this article For more information see. We recommend restarting your computer and moving as close to the router as possible. In most cases, you should be able to leave your exam, shut down LockDown Browser, and restore your internet connection.

Blank screen during exam A blank screen indicates that the browser has lost connectivity with your institution's server, and the webpage cannot load into the browser.

To fix the problem, uninstall Respondus, clear your browser's cache and then reinstall Respondus using the Emory's Respondus link. You might encounter this problem if you downloaded Respondus at a different school.

#Respondus lockdown browser webcam download code

This code is specific to Emory and is the only version of Respondus that will work with Emory's Canvas instance. Be sure that you have downloaded Respondus Lockdown Browser from the link above that has the code, "id=947241074" at the end of it. Respondus tells you to use a standard browser to navigate to exam If you see a messages that says, " Lockdown Browser should not be used to log in to your Learning System and navigate to your exam.", this error is most likely due to having the wrong version of Respondus Lockdown Browser installed on your computer.Sometimes following links in notifications or in the 'To do' section of your Dashboard will fail to send all of the necessary parameters to the Canvas server.ĭownload the latest Emory installer for Respondus LockDown Browser Troubleshooting Respondus LockDown Browser Browse to the quiz from the Assignments page, or the Modules page.Clicking too soon has been reported as a potential cause of issues Give the browser a few seconds to fully load the exam before clicking 'Take the Quiz'.Loss of internet connectivity > send teacher a message and try to reconnect and resume exam.Anti-Virus software conflicts > turn off the anti-virus program.Firewall conflicts > turn off the firewall.Most Respondus problems are due to one of the following:.